Conditions of Sale

Customer Service & Orders

A representative is generally available Monday - Sunday 10 am - 5 pm EST to help you by phone (514) 485-2323.

When there is no direct answer, it may be because there is someone using the line. Kindly leave a phone or email message and someone will get back to you as the earliest available time. (in the summer months, the phone may not be directly answered on weekends. Messages will be returned the following Monday).

Because of the individual nature of the construction of homes and fit of the babyproofing products, we strongly encourage you to Contact Us before you place an order for the babyproofing products. This way we can offer our 35 years of knowledge installing the products and give you a wider range of information to help you with your selection. We find this is a big help to avoid lost time, expense and eliminates need for returns.

Payments

For your security, payment for orders placed through the shopping cart on the BABYSECURE site is made through Shopify. Shopify has a service where Babysecure does not have access to seeing your credit card number.

Requests for refunds before products are shipped out are subject to none refundable fees for processing.

Custom Ordered items need to be paid in advance and there is no exchange or refund. Custom Orders means they are ordered or made specially for you.

Delivery Charges

Because the shopping cart it is an automated system, it is not perfect. For orders with multiple items, it may overcharge because it may not consolidated items into one package. We do everything we can to keep your costs to the minimum. To the pleasant surprise of many clients we do refund overcharging done by the automatic system. Due to the costs involved with processing an order, if the total cost of the products ordered comes to less than $50.00, any overcharge on shipping costs will not be refunded. There is a $5.00 fee to process the refund. Refunds may be subject to non refundable Shopify processing fees

To find out an estimated cost for shipping charges, put all your items in the shopping cart, checkout, fill in your address information you will be given a quote. By filling in everything up to this point, your order is not placed. You choose to continue to process the order only after you know an estimated charge.

If you find the shipping charge quote given to you on the web site is high or suggests the order will be sent in several boxes and you would like a more accurate price, do not complete the order in the shopping cart. Contact us by email, info@babysecure.ca listing the items and your address. We will email back with the best price shipping costs from an additional wholesaler that we use. Payment would then be processed via an e-transfer. Payment for orders outside of Canada will be arranged through PayPal, with applicable fees, to process the exchange rate.

BabySecure exists thanks to the sale of its products. With every purchase, we can provide expert guidance on selecting and installing the right items for your specific needs.

Please consider the value of this personalized service. Is the cost of shipping worth the benefit of tailored advice from experienced childproofing professionals—advice specific to your home and family?

Also, think about the time, effort, and potential uncertainty involved in shopping locally versus the convenience of having everything you need delivered to your door, ready for installation.

If an order is significantly reduced after support has been provided, a service fee may be applied to reflect the time and expertise already invested in helping you make informed decisions.

Delivery Time

We ship all orders promptly, usually same day. In the Montreal/Toronto areas delivery is generally next day. For areas stretching outside, allow for 4-6 business days to the East and West Coasts. When the order is completed to send, an email with a tracking number will give you an idea of when to expect delivery. Please Contact Us if you do not receive within the time given. Orders to the U.S. can expect longer than given projected delivery times and may not have guaranteed times.

If you are not home at the time of delivery, the courier will leave a card. The card will give you the time when they will retry delivery or the address of their local depot where you can pick up your package.

If above is inconvenient, we suggest you give a "SHIP TO" address of a family member who you know would likely be in or a business address where there would be someone to receive the package during business hours.

Backorders

We make very effort to have stock of our products at all times. We will only send out complete orders. If for some reason we are out of stock of an item in your order, we will contact you with the expected delay time. You can then choose to cancel, part ship or wait.

Pick Up

If you are in the Montreal area, you are welcome to come pick up the order in Beaconsfield. People often want to pick up thinking the shipping charges are higher than what they really are. Frequently however, once you consider the costs involved with gas, environment, your time and effort or working around baby nap times, paying for next day delivery service to their door is worth the expense.

If you do want to pick up an order, email your list rather than processing within the web site. The shopping cart does not process orders without shipping costs.

Returns & Exchanges

When packages are received they should be checked to see if the order has the correct content. Please notify Babysecure within 15 days if there is an error and the missing items will be sent out. If notified after this time, missing items will be sent for the cost of shipping.

We will accept unused items in original undamaged packages returned within 15 days for exchange or full refund, less any delivery charges. If returned past the 15 day point then product will only be refunded at 50% of cost. CHILD SAFETY GATES must be returned with all the original packing material. Loose items put in packages may damage items in shipping and render them not resalable. Please package items carefully. For health reasons, certain items, particularly made of fabric, are not returnable. Products which use adhesive, unless unused, can not be returned.

We do not warranty that the products which use adhesives will stick or that the adhesives can be removed when finished with the product. Factors such as combinations of, following instructions, humidity, different types of surfaces, sunlight and use, are only a few of the variables which can affect adhesion in different homes. Some products which use adhesive work very well, and are explained as such in their product description.

To insure returned items are not misplaced in transit, you are required to first obtain a return number by e-mailing your request to info@babysecure.ca and stating the reason for the return. We do not pay for return shipping/duty charges and do not accept products returned without the Return Authorization Number (RAN) clearly marked on the outside of the package. Be sure to keep your tracking number when you send the package. Any order sent back, "Return to Sender" without a RAN number will be subjet to a 25% restocking fee. Return address is given with RAN number. Send "No Signature" required.

Please send exchanges or returns, along with the RAN number, your name, address, phone number, shopping cart list, invoice number or copy of invoice to Babysecure, For return of large items not taken by the Postal Service, Contact Us by email, info@babysecure.ca for specific arrangements. 

Bargain Specials are greatly reduced and not refundable.

 

Packaging

We do everything to keep shipping costs down and will consolidate items in the least amount of packages. We proudly recycle packing materials. Many of our products, we buy in bulk and there is no packaging. For products acquired in packaging we break packages so that you buy only the number that you need. We will remove items from their packaging if it helps to reduce the size of the package and the shipping charges. If instructions to install are not included in your package, please contact us.

Product Warranty Information

Babysecure, Inc. does not manufacture the products offered in our online catalog. Manufacturers' warranties are provided with the products sold. Babysecure, Inc. does not offer any further warranty or guarantee. Effectiveness of each product depends on installation and use. The products offered can reduce the likelihood of injury and should make your home a safer environment for your child. All products are to be used under adult supervision. Babysecure Inc.'s liability is limited to replacing, exchanging or refunding the cost of any products given the terms above. Prices are subject to change.

Last update of this page: October 3rd, 2024.